Woodpecker Oxwich | Coffee Strand Bamboo Herringbone

Nailing Down

Engineered Oak Plank floors can be secret-nailed to an existing timber subfloor, including:

• Solid wood flooring
• Plywood
• OSB (Oriented Strand Board)
• Particleboard
• Most vinyl tile or non-cushioned resilient floors that have been installed on a wood subfloor and are securely adhered

Gluing Down

Engineered Oak Plank and Herringbone floors can be glued directly to:

• Concrete
• Ceramic tiles
• Terrazzo
• Metal
• Slate
• Marble
• OSB
• Plywood

Ensure the existing surface is rough or porous. Pre-sand any slick or sealed surfaces, especially gypsum and anhydrite screeds, to remove the soft surface laitance.

Special Considerations for Gluing to Concrete

• We recommend using a Surface Primer to ensure a strong bond between the subfloor and adhesive.

Special Considerations for Gypsum or Anhydrite Screeds

• Additional preparation is required, including the removal of the soft surface laitance and refinishing with a primer and levelling compound.

How can I fit my Oxwich Natural Strand herringbone floor?

You can float, glue or secret nail this floor.

Is this floor suitable for underfloor heating?

Yes – This floor is suitable for underfloor heating.

What type of joint does this floor have?

This floor has easiloc/click-joints.

What condition should the subfloor be in?

The surface immediately beneath a Woodpecker bamboo floor must be in good structural condition, free from damp rot, fungal or insect infestation, and contaminating residues. It must be flat with uneven areas not exceeding 3mm over a 2m area. Naturally, the surface should be vacuumed and totally free of debris before fitting begins. Hot pipes should be well insulated to prevent localised hotspots, which can cause bamboo flooring to warp or shrink.

What if I am installing over floor boards?

If installing over floorboards, ensure the voids beneath have a height of 600mm from the ground to the bottom side of the joists. We recommend using a suitable Woodpecker damp proof membrane to protect the floor from moisture. Check that the voids are vented around the perimeter and that these vents are positioned to allow air flow under the entire floor. As a rule of thumb, all venting should equal a minimum of 1.5% of the total m2 of the installation. Keep the vents open throughout the year too.

What if I am installing over floor boards?

If installing over floorboards, ensure the voids beneath have a height of 600mm from the ground to the bottom side of the joists. We recommend using a suitable Woodpecker damp proof membrane to protect the floor from moisture. Check that the voids are vented around the perimeter and that these vents are positioned to allow air flow under the entire floor. As a rule of thumb, all venting should equal a minimum of 1.5% of the total m2 of the installation. Keep the vents open throughout the year too.

Do I need expansion gaps with my Oxwich floor?

As bamboo is a natural substance, it will expand and contract with changes in temperature and humidity. That’s why when a bamboo floor is fitted, expansion gaps need to be left wherever the boards meet a wall, structural support, stairs, breakfast bar, fireplace, central heating pipe…etc. Gaps must also be considered at doorways to allow for the differing expansion between rooms. Place spacers at regular intervals when fitting and then remove them before skirting boards, beading or trims are put in place. Allow a 2mm gap for every metre span of the floor with a minimum of 10-15mm gap regardless. For areas over 5m in width, extra provisions should be made for expansion.

Does bamboo flooring need to acclimatise before being installed?

Yes – We recommend you let your bamboo floor acclimatise for 3 to 5 days before installing. This needs to be in the same room that it will be installed in, and it needs to remain within the sealed packaging. The sealed packaging helps ensure the floor doesn’t warp with the change of temperature from different environments. Do not store the flooring outdoors, in an outbuilding, or anywhere with damp or condensation problems.

How thick is Oxwich flooring?

Oxwich is 12mm thick.

How much should I allow for wastage?

We generally recommend 10% wastage, however, this can be impacted by the room shape, laying style and other factors so always check with your installer first.

How do I clean Oxwich flooring?

You can use our cleaning liquid for lacquered floors to clean Oxwich flooring.

All Woodpecker deliveries are made either from Woodpecker's main warehouse or our store in Coleford, Gloucestershire. We keep stock of our most popular lines, so please allow up to 5 working days for standard delivery. All flooring deliveries are curb-side, meaning you will need to carry the goods into your property. If this is likely to be a problem, please inform us at the time of your order to discuss alternative delivery options.

Delivery Details

• Availability: If no one is available to accept your delivery at the provided address, a re-delivery charge will apply when you reschedule.
• Delivery Vehicles: Deliveries can be made in various commercial vehicles, including up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types.
• Access Restrictions: Flooring cannot be delivered to properties with stepped access, flats above the ground floor (regardless of lift access), or left in communal areas. For flats, orders will be left at the ground floor external doorstep. For residential properties with stepped access, flooring will be left at the bottom of the steps. Drivers may need assistance with unloading larger items. If access is likely to be a problem, please inform us at the time of order to discuss alternative delivery options.
• Doorstep Delivery: Doorstep delivery is available for lighter parcels. Depending on the courier, you will receive delivery time updates. Please leave your mobile number when checking out.

Thank you for choosing Newland Floors and Doors! We want to ensure your satisfaction with every purchase, which is why we have a clear and straightforward return policy. Please take a moment to familiarise yourself with the following information regarding returns.

30-Day Return Policy:
We offer a 30-day return policy, starting from the date you receive your item. This means that you have 30 days to request a return if you are not completely satisfied with your purchase. Please note, not all item(s) are eligible to return. Collection and restocking fees apply. 

Eligibility for Return: To be eligible for a return, your item(s) must meet the following criteria:

• The item(s) must be in the same condition as when you received them.
• The item(s) must be unopened, unused, and in their original packaging.

Starting a Return:
To initiate a return, please contact us at info@newlandfloorsanddoors.co.uk. Kindly provide your order number and specify the item(s) you wish to return. If you need to cancel your order before it has been dispatched, please also email us at info@newlandfloorsanddoors.co.uk, including your order number and the item(s) you want to cancel.

Return Address:
All returns should be sent to the following address
Newland Floors and Doors
60 Newland Street
Coleford
Gloucestershire
GL16 8AL

Please Note:
Returns must be requested and approved before sending the items back. Items returned without prior authorisation will not be accepted.

Collection and restocking charges apply to all returns. We apologise for any inconvenience caused, as this policy is determined by our suppliers. If a restocking fee is applicable to your return, we will deduct this amount from your refund. Restocking fees and collection charges are as follows:

• Flooring and door returns: Subject to a 20% restocking fee and a £50 collection charge.
  

Please be aware that certain items are non-returnable. The following categories fall under this policy:

• Finishing Touches
• Fitting Tools
• Floor Cleaning & Maintenance
• Glues, Adhesives & Sealants
• Stair Nosings
• Trims & Beading
• Underlays & Barriers
• Outlet Stock

Please note that special orders purchased specifically to fulfill your request are non-returnable. This includes any products ordered from Ted Todd and COREtec. 

Proper Packaging:
When returning items, it is crucial to ensure that they are adequately packaged to prevent damage during transit. We cannot accept items that are received in damaged condition or not packaged correctly back into our stock.

Damages and Issues:
Upon receiving your order, please inspect it promptly. If you find any defects, damages, or if you receive the wrong item, please contact us immediately. We can only send replacements if damage is reported within 24 hours of delivery.

Exceptions and Non-Returnable Items:
Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

Exchanges:
If you wish to exchange an item, the fastest way is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds:
Once we receive and inspect your returned item, we will send you an email notification confirming its arrival. We will also inform you whether your refund has been approved or rejected. If your refund is approved, we will process it promptly, and the credit will be applied to your original method of payment or credit card within a certain number of days. It is important to note that the refund processing time may vary depending on your bank or credit card company.

Delayed Refunds:
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@newlandfloorsanddoors.co.uk. We will investigate the matter and provide you with assistance.

We hope this information clarifies our return policy. If you have any further questions or concerns, please don't hesitate to reach out to us at info@newlandfloorsanddoors.co.uk. We are here to help you.