At Newland Floors and Doors, we value your privacy and want to ensure that you understand how we collect, use, and disclose your Personal Information when you visit our website or make a purchase. Please take a moment to review our updated Privacy Policy below.
Contact Information:
If you have any questions, need more information about our privacy practices, or wish to file a complaint, please reach out to us via email at info@newlandfloorsanddoors.co.uk or by mail using the details provided below:
Newland Floors and Doors
60 Newland Street
Coleford
Gloucestershire
GL16 8AL
United Kingdom
Collecting Personal Information:
When you visit our website, we collect certain information about your device, interactions with the site, and the necessary details to process your purchases. This information, which we refer to as "Personal Information," includes device information and order information. Please refer to the list below for details on the Personal Information we collect and the reasons behind it:
Device Information:
- Purpose: To ensure accurate website loading and optimize our site's performance through analytics.
- Source: Collected automatically through cookies, log files, web beacons, tags, or pixels when you access our site.
- Disclosure: Shared with our processor, Shopify.
- Personal Information Collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interaction with the site.
Order Information:
- Purpose: To provide products or services, fulfill our contractual obligations, process payments, arrange shipping, provide invoices or order confirmations, communicate with you, and screen orders for potential risk or fraud.
- Source: Provided by you.
- Disclosure: Shared with our processor, Shopify.
- Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
Sharing Personal Information:
We share your Personal Information with service providers who assist us in delivering our services and fulfilling our contractual obligations. For example:
- We use Shopify to power our online store. You can learn more about how Shopify handles Personal Information in their privacy policy.
Using Personal Information:
We use your Personal Information to provide our services, including offering products for sale, processing payments, fulfilling orders, and keeping you informed about new products, services, and offers.
Lawful Basis:
Under the General Data Protection Regulation (GDPR), if you are an EEA resident, we process your Personal Information based on the following lawful bases:
- Your consent
- The performance of the contract between you and the site
- Compliance with legal obligations
- Protection of vital interests
- Task performed in the public interest
- Legitimate interests that do not override your fundamental rights and freedoms
Retention:
We retain your Personal Information for our records as long as necessary unless you request its erasure. For more information on your right to erasure, please refer to the "Your Rights" section below.
Automatic Decision-Making:
We do not engage in fully automated decision-making that has a legal or significant effect on you using customer data. However, our processor, Shopify, uses limited automated decision-making to prevent fraud, which does not have a significant effect on you.
Your Rights:
If you are an EEA resident, you have the right to access, port, correct, update, or erase the Personal Information we hold about you. To exercise these rights, please contact us through the provided contact information above.
Please note that your Personal Information will be initially processed in Ireland and subsequently transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on data transfers compliant with GDPR, please refer to Shopify's GDPR Whitepaper.
Cookies:
We use cookies to enhance your browsing experience and provide our services effectively. Cookies are small pieces of information that are downloaded to your computer or device when you visit our website. We use various types of cookies for different purposes. Please refer to our Cookie Policy for more details on the cookies we use and how you can control and manage them.
Changes:
We may update our Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.
Complaints:
If you have any complaints, please reach out to us using the contact information provided above.
Last Updated: 07/07/2023