Scratch Guard Technology: Quick-Step floors equipped with Scratch Guard technology boast up to ten times greater scratch resistance compared to floors without this innovative feature.
Water-Resistant: Bid farewell to moisture concerns by opting for a water-resistant Quick-Step floor. Not only do these floors exude exceptional style and natural aesthetics, but they also offer 100% resistance to surface moisture, simplifying the cleaning process.
Uniclic Installation System: Quick-Step pioneered the Uniclic installation system, now the industry-standard click-to-install system. Utilize this revolutionary and patented click system for effortless assembly, allowing floor planks to seamlessly click together.
Matching Accessories: Quick-Step goes beyond just floors, providing a comprehensive collection of accessories for each floor type. This includes underlays, finishing profiles, and skirting boards that perfectly complement the floor's color.
Eco-Friendly Choice: Quick-Step laminate floors carry the EU Ecolabel, signifying that they are crafted from at least 80% sustainably sourced wood, devoid of hazardous substances, and manufactured in energy-efficient factories. Additionally, Quick-Step laminate floors offer a long lifetime, an extended product guarantee, easy repairability, and simple removal.
Delivery
FLOORING DELIVERIES
All Quickstep deliveries are made either from Quickstep's main warehouse or our store in Coleford, Gloucestershire. We only keep stock of our most popular lines. Please allow up to 5 working days for standard delivery.
All flooring deliveries are curb-side. You will need to carry the goods into your property. If this is likely to be a problem please inform us at the time of your order to discuss alternative delivery options.
If no one is available to accept your delivery at the address you’ve provided, we will charge you for re-delivery when you reschedule.
PLEASE NOTE
Deliveries can be made in a variety of commercial vehicles, up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types.
Flooring cannot be delivered to properties which have stepped access, flats above the ground floor (regardless of lift access) or left in communal areas. For flats, your order will be left at the ground floor external doorstep, for residential properties with stepped access flooring will be left at the bottom of the steps. Drivers may need assistance with unloading larger items.
If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.
LIGHT ACCESSORIES
Doorstep delivery is available for lighter parcels. Depending on courier, you will receive delivery time updates. Please leave your mobile number when checking out.
Returns
CHANGED YOUR MIND?
If you wish to cancel your order before it has been dispatched, contact us at info@newlandfloorsanddoors.co.uk stating your order number and which item/s you are cancelling.
DAMAGED OR MISSING GOODS?
In the rare event that you receive damaged goods or there are missing items, we strongly suggest that you contact us directly as soon as possible so that we can resolve it swiftly.
Please follow the steps below should you receive faulty products:
- Please send us photos of the damaged products with details of the order to info@newlandfloorsanddoors.co.uk, please do this within 48 of receiving the goods.
- Once your return request has been made, you will be sent a confirmation of the return and further information from us to complete.
- In order for a collection to be made, the sales return request must be completed (with photographs attached).
LEFT OVER PACKS?
We offer a full refund for unused and unopened packs of flooring within 30 days of delivery. If it has passed 30 days, unfortunately we cannot refund you.
- All goods must be stored correctly [ambient temperature, away from moisture] and will be moisture read on return to Quickstep. If moisture reading is outside levels 7-11% WME, then a refund will not be issued.
- All goods must be in their original packaging with only clear tape used to reseal packs.
- A £40 collection charge will be applied to all Quickstep returns.
- On receipt at Quickstep, returns will be inspected and any damaged goods will be deducted from the return value.
- Please note, a 15% restocking fee applies to all Quickstep flooring returns.
Unfortunately, the restocking fee is out of our control and is part of our suppliers policy. We will always let you know about this prior to your return and will confirm deductions before a collection is arranged.
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