Mendes | Hampstead Traditional Internal Oak Doors (Rebated Pair)

Door Trimming and Fitting Guidelines

Trimming Limits:

Doors with 10mm or more lipping: Maximum trim of 6mm per side.
Doors with 6mm lipping: Maximum trim of 3mm per side.
Non fire-rated doors: Further trimming possible but may expose the core, which must be sealed or re-lipped.
Note: Trimming beyond these limits will void the guarantee.

Hardware Installation:

Avoid fitting locks or latches at rail or glazing bar joints to prevent weakening the door.
Use of Hinges: Recommend using three hinges for better rigidity and strength.

Fire-Rated Doors (FD30):

Must be installed per the fire certificate.
Fitter is responsible for ensuring intumescent strips or seals are installed as specified.
Finishing and Sealing Guidelines

Sealing Untreated Products:

Fully seal all surfaces, including tops, bottoms, and recesses for hinges, locks, handles, and letter plates, before hanging the door.
Unsuitable Sealants: Avoid using waxes, oils (e.g., Yacht varnish, Osmo Oil, Danish Oil), and water-based sealants. Using these will void the guarantee.

Pre-Finished Products:

Re-seal exposed areas after any alterations.
White primed products should receive a final top coat, especially where the priming was removed.
Preparation for Finishing:

Lightly sand, de-nib, and clean all surfaces before the initial sealing and before applying the final coat.
Consistency in Finishing: Use the same manufacturer/brand for all coats to avoid reactions and ensure full sealing. Mixing products will void the guarantee.

All goods shall be unloaded promptly at the delivery point. Any costs arising as a result of delay to transport or for goods damaged whilst unloading will be for the account of the Purchaser. No claims for damaged or defective goods will be met unless reported at least provisionally within three working days from the date of receipt, and reported in detail within seven working days. Edge or corner damage and shortages should be noted on the Despatch Note at time of receipt. Pallets and packaging are used to protect your order from damage. This packaging forms part of your order and is not to be returned on the delivery vehicle unless prior agreement has been arranged. Returning of empty pallets or packaging on the delivering vehicle may result in charges made to the original purchaser.

If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.

Damaged or Missing Goods?

If you receive damaged goods or find items missing from your order, please contact us immediately so we can resolve the issue promptly.

Steps to Follow for Faulty Products:

Report Damage:
Send photos of the damaged products and order details to info@newlandfloorsanddoors.co.uk within 48 hours of receiving the goods.

Return Request:
Once your return request is submitted, you will receive confirmation and further instructions from us.
Ensure your return request includes photographs.

Important Notes:
Timber is a natural material, so variations in color, grain, and texture can occur. Address any questions before starting work or modifications. Once work has commenced, returns will not be accepted.

Non-Returnable Items:
'Specials' and non-stock items are non-returnable.
Returned products must be in original packaging and perfect resale condition to be eligible for credit.

Return Conditions:
Store goods correctly (ambient temperature, away from moisture).
Goods must be returned in perfect resale condition.

A £35 collection charge applies to all door returns.
A 30% restocking fee applies to all door returns.
The restocking fee is mandated by our suppliers. We will inform you about this fee before processing your return and confirm any deductions prior to collection.