Delivery

FLOORING DELIVERIES

All Quickstep deliveries are made either from Quickstep's main warehouse or our store in Coleford, Gloucestershire. We only keep stock of our most popular lines. Please allow up to 5 working days for standard delivery. 

All flooring deliveries are curb-side. You will need to carry the goods into your property. If this is likely to be a problem please inform us at the time of your order to discuss alternative delivery options.

If no one is available to accept your delivery at the address you’ve provided, we will charge you for re-delivery when you reschedule. 

PLEASE NOTE

Deliveries can be made in a variety of commercial vehicles, up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types.

Flooring cannot be delivered to properties which have stepped access, flats above the ground floor (regardless of lift access) or left in communal areas. For flats, your order will be left at the ground floor external doorstep, for residential properties with stepped access flooring will be left at the bottom of the steps. Drivers may need assistance with unloading larger items.

If access is likely to be a problem please inform us at the time of order to discuss alternative delivery options.

LIGHT ACCESSORIES

Doorstep delivery is available for lighter parcels. Depending on courier, you will receive delivery time updates. Please leave your mobile number when checking out.

Returns

CHANGED YOUR MIND?

If you wish to cancel your order before it has been dispatched, contact us at info@newlandfloorsanddoors.co.uk stating your order number and which item/s you are cancelling.

DAMAGED OR MISSING GOODS?

In the rare event that you receive damaged goods or there are missing items, we strongly suggest that you contact us directly as soon as possible so that we can resolve it swiftly. 

Please follow the steps below should you receive faulty products:

• Please send us photos of the damaged products with details of the order to info@newlandfloorsanddoors.co.uk, please do this within 48 of receiving the goods.
• Once your return request has been made, you will be sent a confirmation of the return and further information from us to complete.
• In order for a collection to be made, the sales return request must be completed (with photographs attached).

LEFT OVER PACKS?

We offer a full refund for unused and unopened packs of flooring within 30 days of delivery. If it has passed 30 days, unfortunately we cannot refund you. 

• All goods must be stored correctly [ambient temperature, away from moisture] and will be moisture read on return to Quickstep. If moisture reading is outside levels 7-11% WME, then a refund will not be issued.
• All goods must be in their original packaging with only clear tape used to reseal packs.
• A £40 collection charge will be applied to all Quickstep returns.
• On receipt at Quickstep, returns will be inspected and any damaged goods will be deducted from the return value.
• Please note, a 15% restocking fee applies to all Quickstep flooring returns.

Unfortunately, the restocking fee is out of our control and is part of our suppliers policy. We will always let you know about this prior to your return and will confirm deductions before a collection is arranged.