Nailing Down

Engineered Oak Plank floors can be secret-nailed to an existing timber subfloor, including:

• Solid wood flooring
• Plywood
• OSB (Oriented Strand Board)
• Particleboard
• Most vinyl tile or non-cushioned resilient floors that have been installed on a wood subfloor and are securely adhered

Gluing Down

Engineered Oak Plank and Herringbone floors can be glued directly to:

• Concrete
• Ceramic tiles
• Terrazzo
• Metal
• Slate
• Marble
• OSB
• Plywood

Ensure the existing surface is rough or porous. Pre-sand any slick or sealed surfaces, especially gypsum and anhydrite screeds, to remove the soft surface laitance.

Special Considerations for Gluing to Concrete

• We recommend using a Surface Primer to ensure a strong bond between the subfloor and adhesive.

Special Considerations for Gypsum or Anhydrite Screeds

• Additional preparation is required, including the removal of the soft surface laitance and refinishing with a primer and levelling compound.

Does my Salcombe floor need to acclimatise before installing?

Yes, allow your Salcombe floor to acclimatise for 3 to 4 days in the room where it will be installed, keeping it in the sealed packaging to prevent warping due to temperature changes. Avoid storing it outdoors, in outbuildings, or in damp areas.

Is Salcombe flooring suitable for underfloor heating?

Yes, Salcombe flooring is compatible with underfloor heating.

What type of joint does Salcombe have?

Salcombe flooring uses easiloc/click-joints.

How can Salcombe be installed?

Salcombe flooring can only be installed using the floating method.

What does 'pack includes cut lengths' mean?

This means at least one plank in your pack will be cut in half to help distribute the joints across your floor, preventing weakening. The other planks will be the same length.

Does Salcombe flooring need expansion gaps?

Yes, due to wood's natural expansion and contraction, leave expansion gaps wherever the boards meet a wall, structural support, stairs, etc. Use spacers during fitting and remove them before installing skirting boards, beading, or trims. Allow a 2mm gap for every meter span, with a minimum of 10-15mm gap. For areas over 5m wide, additional expansion provisions are necessary.

What condition should the subfloor be in?

The subfloor must be structurally sound, free from damp, rot, fungal or insect infestation, and contaminants. It should be flat with no uneven areas exceeding 3mm over a 2m span. Vacuum thoroughly to remove debris before fitting. Insulate hot pipes to prevent localised hotspots that can warp the flooring.

How do I clean my Salcombe floor?

Use our cleaning kit for lacquered floors or a well-wrung damp mop to keep your Salcombe floor clean.

How much wastage do I need?

We generally recommend 10% wastage, but this can vary depending on room shape, laying style, and other factors. Consult your installer for a precise estimate.

How thick is Salcombe flooring?

Salcombe flooring is 14mm thick with a 3mm oak wear layer.

Is Salcombe flooring suitable for a bathroom?

We do not recommend using engineered flooring in a bathroom.

All Woodpecker deliveries are made either from Woodpecker's main warehouse or our store in Coleford, Gloucestershire. We keep stock of our most popular lines, so please allow up to 5 working days for standard delivery. All flooring deliveries are curb-side, meaning you will need to carry the goods into your property. If this is likely to be a problem, please inform us at the time of your order to discuss alternative delivery options.

Delivery Details

• Availability: If no one is available to accept your delivery at the provided address, a re-delivery charge will apply when you reschedule.
• Delivery Vehicles: Deliveries can be made in various commercial vehicles, including up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types.
• Access Restrictions: Flooring cannot be delivered to properties with stepped access, flats above the ground floor (regardless of lift access), or left in communal areas. For flats, orders will be left at the ground floor external doorstep. For residential properties with stepped access, flooring will be left at the bottom of the steps. Drivers may need assistance with unloading larger items. If access is likely to be a problem, please inform us at the time of order to discuss alternative delivery options.
• Doorstep Delivery: Doorstep delivery is available for lighter parcels. Depending on the courier, you will receive delivery time updates. Please leave your mobile number when checking out.

If you wish to cancel your order before it has been dispatched, please contact us with your order number and the details of the item(s) you wish to cancel.

Damaged or Missing Goods

In the rare event that you receive damaged goods or there are missing items, please contact us directly as soon as possible so we can resolve the issue swiftly. Please send photos of the damaged products along with your order details within 48 hours of receiving the goods.

Leftover Packs

We offer a full refund for unused and unopened packs of flooring within 30 days of delivery. Unfortunately, we cannot provide refunds after 30 days.

Please note the following conditions for returns:

• All goods must be stored correctly (at ambient temperature, away from moisture) and will be moisture-read on return to Woodpecker. If the moisture reading is outside the 7-11% WME range, a refund will not be issued.
• All goods must be in their original packaging with only clear tape used to reseal packs.
• A £25 collection charge applies to all returns.
• On receipt at Woodpecker, returns will be inspected, and any damaged goods will be deducted from the return value.
• A restocking fee of 20% of the return value applies to all returns. Unfortunately, this fee is beyond our control and is part of our supplier's policy. We will always inform you of this fee prior to your return and will confirm any deductions before arranging collection.