Privacy & Cookie Policy

This policy explains how we collect, use, and protect your personal data.

1.  Who We Are

This Privacy Policy applies to Dean Joinery Ltd t/a Newland Floors and Doors (“we”, “us”, “our”), trading as Newland Floors and Doors.

•             Registered Address: 60 Newland Street, Coleford, Gloucestershire, GL16 8AL, United Kingdom

•             Company Registration Number: 06157756

•             Email: info@newlandfloorsanddoors.co.uk

•             Telephone: 01594 442243

We are the data controller for the personal information we collect about you. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2.  What Data We Collect

We may collect and process the following personal data about you:

•             Name and contact details (address, telephone number, email address)

•             Order and transaction history

•             Payment information (processed securely via our payment provider — we do not store full card details)

•             Delivery address and access information

•             Communications you send to us by email, telephone, or via our website

•             Website usage data (see Section 7 — Cookies)

•             Any other information you voluntarily provide to us

3.  How We Use Your Data

We use your personal data for the following purposes:

1.           To process and fulfil your orders: Including arranging delivery, issuing invoices and receipts, and handling returns or complaints.

2.           To communicate with you: Including responding to enquiries, providing quotations, and sending order updates.

3.           To introduce independent fitters: Where you have requested a fitter introduction, we may share your name, contact details, and property information with an independent fitter so they can contact you directly. This will only be done with your knowledge.

4.           To comply with legal obligations: Including maintaining financial records for HMRC and complying with consumer protection legislation.

5.           To improve our services: Using anonymised data to understand how customers use our website and services.

6.           Marketing: We will only contact you with marketing materials if you have given us your consent to do so. You may withdraw consent at any time by contacting us at info@newlandfloorsanddoors.co.uk.

4.  Legal Basis for Processing

We process your personal data on the following legal bases:

•             Contract performance — processing is necessary to fulfil your order or respond to your enquiry

•             Legal obligation — where we are required to process data to comply with the law

•             Legitimate interests — for example, to improve our services or prevent fraud

•             Consent — where you have given us explicit permission, such as for marketing communications

5.  Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

•             Delivery and haulage companies, for the purpose of fulfilling your order

•             Independent fitters, where you have requested an introduction (see Section 3.3)

•             Our payment processing provider, to handle transactions securely

•             Our website hosting and IT service providers

•             HMRC or other regulatory bodies, where required by law

Any third parties with whom we share data are required to handle it securely and only for the purposes for which it was shared.

6.  How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purposes set out in this policy. In general:

•             Order and transaction records are kept for 7 years in accordance with HMRC requirements

•             Customer enquiry records are kept for up to 2 years

•             Marketing consent records are kept until you withdraw consent

When data is no longer required, it is securely deleted or anonymised.

7.  Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

7.           Right of access: You may request a copy of the personal data we hold about you (a Subject Access Request).

8.           Right to rectification: You may ask us to correct inaccurate or incomplete data.

9.           Right to erasure: You may ask us to delete your data where there is no longer a lawful reason to hold it.

10.        Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.

11.        Right to data portability: You may request your data in a structured, machine-readable format.

12.        Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.

13.        Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@newlandfloorsanddoors.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8.  Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses SSL encryption for all data transmission. Access to customer data is restricted to authorised personnel only.

In the unlikely event of a data breach that poses a risk to your rights, we will notify the ICO within 72 hours and inform affected individuals as required by law.

9.  Cookies

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

What cookies do we use?

14.        Essential cookies: Required for the website to function correctly, such as maintaining your shopping basket and session. These cannot be disabled.

15.        Analytics cookies: We may use analytics tools (such as Google Analytics) to understand how visitors use our website. This data is anonymised and used only to improve the site. No personally identifiable information is collected via analytics cookies.

16.        Preference cookies: These remember your preferences such as language or currency settings.

17.        Marketing cookies: We do not currently use marketing or advertising cookies. If this changes, this policy will be updated and your consent will be sought.

Managing cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

10.  Third-Party Links

Our website may contain links to third-party websites. This privacy policy applies only to our website. We are not responsible for the privacy practices of any third-party sites and encourage you to read their privacy policies before providing any personal data.

11.  Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

12.  Contact & Complaints

If you have any questions about this policy or how we handle your data, please contact us:

•             Email: info@newlandfloorsanddoors.co.uk

•             Telephone: 01594 442243

•             Address: 60 Newland Street, Coleford, Gloucestershire, GL16 8AL, United Kingdom

 

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO):

•             Website: www.ico.org.uk

•             Telephone: 0303 123 1113