COREtec | Staircap 2.4m (Matching Colour)

Delivery Information

At Newland Floors and Doors, we aim to provide efficient and reliable delivery services. Please read the following information to understand our shipping process and policies.

Stock Availability and Shipping Times:
We keep stock of our most popular products. Your order will be dispatched either from our premises or directly from the manufacturer or supplier. Shipping times may vary depending on product availability and type.

Flooring and Door Deliveries:
Once your order is received, we aim to process deliveries quickly. The typical delivery time is between 3 to 5 business days, although it may be longer during peak seasons, weekends, or public holidays. All flooring and door deliveries are curb-side, meaning you will need to bring the goods into your property. If this could be an issue, please let us know at the time of your order to discuss alternative delivery options.

Important Notes

• Deliveries may be made using various commercial vehicles, including up to 18-tonne lorries. We assume that your property is accessible to these types of vehicles.
• Large quantities of flooring cannot be delivered to properties with stepped access, flats above the ground floor (even if a lift is available), or communal areas. For flats, your order will be left at the external doorstep on the ground floor. For properties with stepped access, the flooring will be left at the bottom of the steps.
• Drivers may need assistance with unloading larger items. If access is likely to be an issue, please let us know at the time of your order to discuss alternative delivery options.
• Deliveries to certain areas, such as Scotland, the Channel Islands, the Isle of Wight, the Isle of Man, Northern Ireland, and others, may take longer than the usual delivery time.
• We currently only ship within the UK and do not accept orders for the EU or other international locations.

For further assistance or inquiries, please don't hesitate to contact our team.

If you wish to cancel your order before it has been dispatched, please contact us with your order number and details of the item(s) you wish to cancel.

Damaged or Missing Goods

In the rare event that you receive damaged goods or items are missing from your order, please contact us immediately so we can address the issue promptly. To help us resolve this as quickly as possible:

• Provide photos of the damaged items.
• Include your order details.
• Submit this information within 48 hours of receiving the goods.

Leftover Packs

Please note that COREtec orders are specially purchased to fulfill your request and are therefore non-returnable. We strongly recommend double-checking your measurements and ensuring you order the correct quantity before finalising your purchase.