European Solid Oak Rustic Tumbled Herringbone Smoked

Delivery Information

At Newland Floors and Doors, we aim to provide efficient and reliable delivery services. Please read the following information to understand our shipping process and policies.

Stock Availability and Shipping Times:
We keep stock of our most popular products. Your order will be dispatched either from our premises or directly from the manufacturer or supplier. Shipping times may vary depending on product availability and type.

Flooring and Door Deliveries:
Once your order is received, we aim to process deliveries quickly. The typical delivery time is between 3 to 5 business days, although it may be longer during peak seasons, weekends, or public holidays. All flooring and door deliveries are curb-side, meaning you will need to bring the goods into your property. If this could be an issue, please let us know at the time of your order to discuss alternative delivery options.

Important Notes

• Deliveries may be made using various commercial vehicles, including up to 18-tonne lorries. We assume that your property is accessible to these types of vehicles.
• Large quantities of flooring cannot be delivered to properties with stepped access, flats above the ground floor (even if a lift is available), or communal areas. For flats, your order will be left at the external doorstep on the ground floor. For properties with stepped access, the flooring will be left at the bottom of the steps.
• Drivers may need assistance with unloading larger items. If access is likely to be an issue, please let us know at the time of your order to discuss alternative delivery options.
• Deliveries to certain areas, such as Scotland, the Channel Islands, the Isle of Wight, the Isle of Man, Northern Ireland, and others, may take longer than the usual delivery time.
• We currently only ship within the UK and do not accept orders for the EU or other international locations.

For further assistance or inquiries, please don't hesitate to contact our team.

If you wish to cancel your order before it has been dispatched, please contact us with your order number and the details of the item(s) you wish to cancel.

Damaged or Missing Goods

In the rare event that you receive damaged goods or there are missing items, please contact us directly as soon as possible so we can resolve the issue swiftly. Please send photos of the damaged products along with your order details within 48 hours of receiving the goods.

Leftover Packs

We offer a full refund for unused and unopened packs of flooring within 30 days of delivery. Unfortunately, we cannot provide refunds after 30 days.

Please note the following conditions for returns:

• All goods must be stored correctly (at ambient temperature, away from moisture) and will be moisture-read on return to Brooks. If the moisture reading is outside the 7-11% WME range, a refund will not be issued.
• All goods must be in their original packaging with only clear tape used to reseal packs.
• On receipt at Brooks, returns will be inspected, and any damaged goods will be deducted from the return value.
• A restocking and collection fee applies to all returns. Unfortunately, this fee is beyond our control and is part of our supplier's policy. We will always inform you of this fee prior to your return and will confirm any deductions before arranging collection.