Door Trimming and Fitting Guidelines

Trimming Limits:

• Doors with 10mm or more lipping: Maximum trim of 6mm per
  side.
• Doors with 6mm lipping: Maximum trim of 3mm per side.
• Non fire-rated doors: Further trimming possible but may
  expose the core, which must be sealed or re-lipped.

Note: Trimming beyond these limits will void the guarantee. 

Hardware Installation: 

• Avoid fitting locks or latches at rail or glazing bar joints
  to prevent weakening the door.
• Recommend using three hinges for better
  rigidity and strength.

Fire-Rated Doors (FD30):

• Must be installed per the fire certificate.
• Fitter is responsible for ensuring intumescent strips or
  seals are installed as specified.

Sealing Untreated Products:

• Fully seal all surfaces, including tops, bottoms, and
  recesses for hinges, locks, handles, and letter plates, before hanging the
  door.
• Unsuitable Sealants: Avoid using waxes, oils (e.g., Yacht
  varnish, Osmo Oil, Danish Oil), and water-based sealants. Using these will void
  the guarantee.

Pre-Finished Products:

• Re-seal exposed areas after any alterations.
• White primed products should receive a final top coat,
  especially where the priming was removed.

Preparation for Finishing:

• Lightly sand, de-nib, and clean all surfaces before the
  initial sealing and before applying the final coat.
• Consistency in Finishing: Use the same manufacturer/brand
  for all coats to avoid reactions and ensure full sealing. Mixing products will
  void the guarantee.

Delivery and Unloading Policy

Prompt Unloading:

All goods must be unloaded promptly at the designated delivery point.

Costs for Delays or Damage:

Any costs resulting from delays in transport or goods damaged during unloading will be the responsibility of the Purchaser. 

Reporting Damages or Defects:

Claims for damaged or defective goods must be reported within three working days of receipt.

Edge or corner damage and shortages should be noted on the Despatch Note at the time of receipt.

Pallets and Packaging:

Pallets and packaging are designed to protect your order and are considered part of the order.

They are not to be returned with the delivery vehicle unless prior agreement has been made.

Returning empty pallets or packaging without prior arrangement may result in additional charges to the Purchaser.

Delivery Access Issues:

If access to the delivery point is likely to be problematic, please inform us at the time of order so that alternative delivery arrangements can be discussed.

Steps to Follow for Faulty Products

Report Damage:

Send photos of the damaged products and order details to info@newlandfloorsanddoors.co.uk within 48 hours of receiving the goods.

Important Notes

Natural Variations in Timber: Timber is a natural material; variations in colour, grain, and texture are normal.

Address any questions before starting work or making modifications, as returns will not be accepted once work has commenced.

Submit a Return Request:

After submitting your return request, you will receive confirmation and further instructions from us.

Ensure your return request includes photographs of the damaged goods.

Non-Returnable Items:

Items marked as 'specials' or non-stock items are non-returnable.

Returned products must be in original packaging and in perfect resale condition to qualify for credit.

Return Conditions

Goods must be stored correctly (at ambient temperature, away from moisture) before return.

Items must be returned in perfect resale condition.

Charges for Door Returns:

A £35 collection charge applies to all door returns.

A 30% restocking fee applies to all door returns, as mandated by our suppliers.

We will notify you of this restocking fee before processing your return and confirm any deductions prior to collection.

• If you have questions or need further clarification, don't hesitate to contact us for assistance.