Oak Wiltshire

Door Trimming and Fitting Guidelines

Trimming Limits:

• Doors with 10mm or more lipping: Maximum trim of 6mm per
  side.
• Doors with 6mm lipping: Maximum trim of 3mm per side.
• Non fire-rated doors: Further trimming possible but may
  expose the core, which must be sealed or re-lipped.

Note: Trimming beyond these limits will void the guarantee. 

Hardware Installation: 

• Avoid fitting locks or latches at rail or glazing bar joints
  to prevent weakening the door.
• Recommend using three hinges for better
  rigidity and strength.

Fire-Rated Doors (FD30):

• Must be installed per the fire certificate.
• Fitter is responsible for ensuring intumescent strips or
  seals are installed as specified.

Sealing Untreated Products:

• Fully seal all surfaces, including tops, bottoms, and
  recesses for hinges, locks, handles, and letter plates, before hanging the
  door.
• Unsuitable Sealants: Avoid using waxes, oils (e.g., Yacht
  varnish, Osmo Oil, Danish Oil), and water-based sealants. Using these will void
  the guarantee.

Pre-Finished Products:

• Re-seal exposed areas after any alterations.
• White primed products should receive a final top coat,
  especially where the priming was removed.

Preparation for Finishing:

• Lightly sand, de-nib, and clean all surfaces before the
  initial sealing and before applying the final coat.
• Consistency in Finishing: Use the same manufacturer/brand
  for all coats to avoid reactions and ensure full sealing. Mixing products will
  void the guarantee.

Delivery Information

At Newland Floors and Doors, we aim to provide efficient and reliable delivery services. Please read the following information to understand our shipping process and policies.

Stock Availability and Shipping Times:
We keep stock of our most popular products. Your order will be dispatched either from our premises or directly from the manufacturer or supplier. Shipping times may vary depending on product availability and type.

Shipping Charges:
Shipping charges are based on the product. All prices include VAT.

• Woodpecker, COREtec, Ted Todd, Brooks, Mendes, and XL-Joinery products
  £50 delivery charge. Free delivery on orders over £750.
• Quickstep, Elka, Wood Innovations, Evolve Flooring, and Wall Panelling:
  £30 delivery charge. Free delivery on orders over £500.
• Treatex Products:
  £15 flat rate delivery.

Flooring and Door Deliveries:
Once your order is received, we aim to process deliveries quickly. The typical delivery time is between 3 to 5 business days, although it may be longer during peak seasons, weekends, or public holidays. All flooring and door deliveries are curb-side, meaning you will need to bring the goods into your property. If this could be an issue, please let us know at the time of your order to discuss alternative delivery options.

Important Notes

• Deliveries may be made using various commercial vehicles, including up to 18-tonne lorries. We assume that your property is accessible to these types of vehicles.
• Large quantities of flooring cannot be delivered to properties with stepped access, flats above the ground floor (even if a lift is available), or communal areas. For flats, your order will be left at the external doorstep on the ground floor. For properties with stepped access, the flooring will be left at the bottom of the steps.
• Drivers may need assistance with unloading larger items. If access is likely to be an issue, please let us know at the time of your order to discuss alternative delivery options.
• Deliveries to certain areas, such as Scotland, the Channel Islands, the Isle of Wight, the Isle of Man, Northern Ireland, and others, may take longer than the usual delivery time.
• We currently only ship within the UK and do not accept orders for the EU or other international locations.

For further assistance or inquiries, please don't hesitate to contact our team.

Steps to Follow for Faulty Products

Report Damage:

Send photos of the damaged products and order details to info@newlandfloorsanddoors.co.uk within 48 hours of receiving the goods.

Important Notes

Natural Variations in Timber: Timber is a natural material; variations in colour, grain, and texture are normal.

Address any questions before starting work or making modifications, as returns will not be accepted once work has commenced.

Submit a Return Request:

After submitting your return request, you will receive confirmation and further instructions from us.

Ensure your return request includes photographs of the damaged goods.

Non-Returnable Items:

Items marked as 'specials' or non-stock items are non-returnable.

Returned products must be in original packaging and in perfect resale condition to qualify for credit.

Return Conditions

Goods must be stored correctly (at ambient temperature, away from moisture) before return.

Items must be returned in perfect resale condition.

Charges for Door Returns:

A £35 collection charge applies to all door returns.

A 30% restocking fee applies to all door returns, as mandated by our suppliers.

We will notify you of this restocking fee before processing your return and confirm any deductions prior to collection.

• If you have questions or need further clarification, don't hesitate to contact us for assistance.