1. We Are a Materials Supplier Only
- We supply flooring and door materials only. We do not employ fitters or manage installations.
- Fitter introductions are a courtesy only — not an endorsement or guarantee of their work.
- Any fitting contract is solely between you and the fitter. We are not a party to it.
- Fitters should hold their own public liability insurance — confirm this before work begins.
5. Delivery
- Flooring and door deliveries are kerbside only. Drivers cannot carry goods into your property. Smaller accessories will be delivered via courier.
- Please ensure someone is present to accept delivery. If a delivery is missed, re-delivery fees will apply.
- Need a more tailored delivery? If you require packs taken inside the property or have specific access needs, please call us before ordering so we can arrange an alternative.
- Notify us in advance of any access restrictions (narrow roads, weight limits, steps, etc.).
- Flats & stepped access — goods left at ground level only.
- Vehicles up to 18 tonnes may be used. Confirm your address is accessible.
- Delivery times are estimates. We are not liable for delays outside our control.
- Scotland, CI, IoW, IoM, NI: may take longer than standard.
- UK delivery only. We do not ship to the EU or internationally.
2. Installation & Manufacturer Warranties
- The installer's sole responsibility is to read and follow the manufacturer's installation guidelines in full.
- Warranties may be voided if products are not installed to the manufacturer's specification.
- We accept no liability for product failures from non-compliant installation by any third party.
- Guidelines available on request from us or from the manufacturer's website.
6. Returns & Refunds
- 30-day return window from the date of delivery.
- Returns must be authorised by us before sending anything back.
- Return costs are the buyer's responsibility except where goods are faulty or incorrectly supplied.
- Collection & restocking fees apply to flooring and door returns — supplier fees only, passed on exactly. Confirmed before proceeding.
- Non-returnable: special orders, any products from COREtec or Flexile, accessories, and outlet stock.
- Installed products cannot be returned under any circumstances.
- Damage must be reported within 24 hours of delivery. Photographic evidence will be required.
3. Measurements & Surveys
- Site visits by us are for materials estimation only — not a fitting survey.
- You are responsible for confirming the accuracy of all measurements.
- Fitters must carry out their own independent survey before starting work.
- We accept no liability for errors from a fitter relying on our measurements.
- We recommend ordering 10% extra to allow for cuts and wastage.
- Colour variation: natural flooring products may vary between batches. Always check batch numbers match before fitting.
7. Your Responsibilities
- Hidden pipes & cables: notify your fitter of their location before work begins.
- Furniture & floor removal: your responsibility unless agreed otherwise in writing.
- Door trimming: unless discussed otherwise, your responsibility after new flooring is fitted.
- Inspect your order on the day of delivery and report any issues within 24 hours.
4. Payment
- Full payment required at least 72 hours before your agreed delivery date.
- Goods remain our property until payment is received in full.
- Deposits are non-refundable once an order is confirmed.
- Orders cannot be cancelled once placed with our suppliers.
Please note: This is a summary only. Full terms, conditions, returns, delivery, and privacy policies are available at www.newlandfloorsanddoors.co.uk or on request. By placing an order with Newland Floors and Doors you confirm that you have read and agree to our full Terms and Conditions of Sale. Your statutory rights are not affected.
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