Frequently Asked Questions about COREtec® Floors

Can I install COREtec® myself?

Yes, you can! Our rigid planks and tiles allow for easy floating installation over many existing floors. The angle-tap installation method is user-friendly and suitable for the average DIY installer.

What tools do I need to install COREtec®?

To install COREtec®, you'll need a hammer, tapping block, and pull bar. We highly recommend using 0.635 cm (1/4-inch) spacers and a crosscut power saw with a blade suitable for plastics. Other essential supplies include a pencil, chalk line, and tape measure.

Where can I install COREtec®?

Our 100% waterproof planks and tiles can be installed in any room of your home, from the basement to the attic. COREtec® is designed for indoor use and must be stored and installed in a temperature-controlled environment (13-29°C).

Can I install COREtec® over underfloor heating and cooling?

Yes, you can. Please refer to our installation manual for detailed instructions and considerations.

Do I need to leave expansion space?

Yes, it is necessary. Although COREtec® is highly dimensionally stable, it can slightly expand and contract with temperature changes. Ensure you leave a 6 mm space next to walls and adjacent flooring to accommodate these slight movements.

Can I install COREtec® outdoors?

No, COREtec® is not designed for outdoor use. Installing it outdoors will void the product warranty.

How do I clean my COREtec® floor?

To clean your COREtec® floor, simply wipe or dry mop to remove dirt, dust, and grit. Avoid treated dust mops as they may leave a residue that can dull the floor over time. For thorough cleaning, use a pH-neutral cleaner, avoiding cleaners with polish or detergent. We recommend our COREtec® Daily Cleaner for regular maintenance and our COREtec® Deep Cleaner for periodic deep cleaning. Always vacuum or dust mop before any wet cleaning. Avoid vacuums with rotary beater bars, steam mops, and mop-and-shine products. Discover our COREtec® Cleaning Products for optimal care.

Does my COREtec® floor come with a warranty?

Yes, it does. We offer a 10-year warranty for commercial flooring and a lifetime warranty for residential flooring.

All COREtec Floors deliveries are made either from COREtec's main warehouse or our store in Coleford, Gloucestershire. We only keep stock of our most popular lines, so please allow up to 5 working days for standard delivery. All flooring deliveries are curb-side, meaning you will need to carry the goods into your property. If this is likely to be a problem, please inform us at the time of your order to discuss alternative delivery options.

Delivery Details

• Availability: If no one is available to accept your delivery at the provided address, a re-delivery charge will apply when you reschedule.
• Delivery Vehicles: Deliveries can be made in various commercial vehicles, including up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types.
• Access Restrictions: Flooring cannot be delivered to properties with stepped access, flats above the ground floor (regardless of lift access), or left in communal areas. For flats, orders will be left at the ground floor external doorstep. For residential properties with stepped access, flooring will be left at the bottom of the steps. Drivers may need assistance with unloading larger items. If access is likely to be a problem, please inform us at the time of order to discuss alternative delivery options.
• Doorstep Delivery: Doorstep delivery is available for lighter parcels. Depending on the courier, you will receive delivery time updates. Please leave your mobile number when checking out.

If you wish to cancel your order before it has been dispatched, please contact us with your order number and the details of the item(s) you wish to cancel.

Damaged or Missing Goods

In the rare event that you receive damaged goods or there are missing items, please contact us directly as soon as possible so we can resolve the issue swiftly. Follow these steps if you receive faulty products:

1. Send photos of the damaged products along with your order details within 48 hours of receiving the goods.

Leftover Packs

We offer a full refund for unused and unopened packs of flooring within 30 days of delivery. Unfortunately, we cannot provide refunds after 30 days.

Please note the following conditions for returns:

• All goods must be in their original packaging with only clear tape used to reseal packs.
• A £25 collection charge applies to all returns.
• On receipt at COREtec, returns will be inspected, and any damaged goods will be deducted from the return value.
• A restocking fee of 20% of the return value applies to all returns. Unfortunately, this fee is beyond our control and is part of our supplier's policy. We will always inform you of this fee prior to your return and will confirm any deductions before arranging collection.