Light damage can easily be repaired in the original colour with the Quick-Step Repair Kit. Simply recreate the colour of your damaged planks caused by, for example scissors, with one of the seven wax pieces selected to cover all Quick-Step colours. Contents: melting knife, cleaning comb, 7 wax blocks, sanding pad.
Order Cancellations If you wish to cancel your order before it has been dispatched, please contact us with your order number and details of the item(s) you wish to cancel.
Damaged or Missing Goods In the rare event that you receive damaged goods or find items missing from your order, please contact us as soon as possible so we can resolve the issue promptly. Kindly send photographs of the damaged products along with your order details within 48 hours of receiving the goods to info@newlandfloorsanddoors.co.uk.
Leftover Packs We offer a full refund for unused and unopened packs of flooring within 30 days of delivery. Unfortunately, we cannot provide refunds after this period.
Please note the following conditions for returns:
All goods must be in their original packaging, with only clear tape used to reseal packs.
A £40 collection charge applies to all Quickstep returns.
Upon receipt at Quickstep, returned goods will be inspected, and any damaged items will be deducted from the refund amount.
A restocking fee of 20% of the return value applies to all returns. Unfortunately, this fee is beyond our control and forms part of our supplier's policy. We will always inform you of this charge before processing your return and confirm any deductions prior to arranging collection.
Non-returnable Items Please note that certain items are non-returnable. The following categories fall under this policy:
Finishing Touches
Fitting Tools
Floor Cleaning & Maintenance Products
Glues, Adhesives & Sealants
Stair Nosings
Trims & Beading
Underlays & Barriers
Outlet Stock
Description
Light damage can easily be repaired in the original colour with the Quick-Step Repair Kit. Simply recreate the colour of your damaged planks caused by, for example scissors, with one of the seven wax pieces selected to cover all Quick-Step colours. Contents: melting knife, cleaning comb, 7 wax blocks, sanding pad.
Returns
Order Cancellations If you wish to cancel your order before it has been dispatched, please contact us with your order number and details of the item(s) you wish to cancel.
Damaged or Missing Goods In the rare event that you receive damaged goods or find items missing from your order, please contact us as soon as possible so we can resolve the issue promptly. Kindly send photographs of the damaged products along with your order details within 48 hours of receiving the goods to info@newlandfloorsanddoors.co.uk.
Leftover Packs We offer a full refund for unused and unopened packs of flooring within 30 days of delivery. Unfortunately, we cannot provide refunds after this period.
Please note the following conditions for returns:
All goods must be in their original packaging, with only clear tape used to reseal packs.
A £40 collection charge applies to all Quickstep returns.
Upon receipt at Quickstep, returned goods will be inspected, and any damaged items will be deducted from the refund amount.
A restocking fee of 20% of the return value applies to all returns. Unfortunately, this fee is beyond our control and forms part of our supplier's policy. We will always inform you of this charge before processing your return and confirm any deductions prior to arranging collection.
Non-returnable Items Please note that certain items are non-returnable. The following categories fall under this policy: