Woodpecker | York Antique Oak

Installation Methods for York Solid Wood Flooring

Nailing Down
York flooring can be secret-nailed to an existing timber subfloor. Suitable subfloors include:

• Solid wood flooring
• Plywood
• OSB (Oriented Strand Board)
• Particleboard
• Most vinyl tile or non-cushioned resilient floors installed on a wood subfloor and securely adhered

Gluing Down
York flooring can be glued directly to various surfaces, including:

• Concrete
• Ceramic tiles
• Terrazzo
• Metal
• Slate
• Marble
• OSB
• Plywood

Ensure the existing surface is rough or porous. Pre-sand any slick or sealed surfaces, especially gypsum and anhydrite screeds, to remove the soft surface laitance.

Special Considerations for Gluing to Concrete

• We recommend using Woodpecker 11P Surface Primer to ensure a strong bond between the subfloor and adhesive.

Special Considerations for Gypsum or Anhydrite Screeds

• Additional preparation is required, involving the removal of the soft surface laitance.
• Refinish with Woodpecker Level-X Primer and Level-X levelling compound to ensure proper adhesion.

Frequently Asked Questions about York Solid Wood Flooring

How do I clean this lacquered York floor?
To clean your lacquered York floor, simply use our specially formulated cleaning liquid for lacquered floors. Alternatively, you can use a well-wrung mop with water only. We do not recommend using a steam mop or any other cleaning solutions on our floors.

Is solid wood flooring suitable for underfloor heating?
No, we do not advise using underfloor heating with solid wood flooring. Solid hardwood tends to expand and contract with temperature changes, making it unstable for use with underfloor heating systems.

Does solid wood flooring need to acclimatise before being installed?
Yes, we recommend letting your solid wood floor acclimatise for 5 to 7 days before installation. This should be done in the same room where it will be installed and within the sealed packaging to prevent warping from temperature changes. Avoid storing the flooring outdoors, in outbuildings, or in areas with damp or condensation issues.

Can I float York solid wood flooring?
No, York solid wood flooring can only be installed by either fully gluing it down or by secret nailing it down.

What condition should the subfloor be in?
The subfloor beneath a Woodpecker natural wood floor must be in good structural condition, free from damp rot, fungal or insect infestation, and contaminating residues. It should be flat with uneven areas not exceeding 3mm over a 2m area. The surface should be vacuumed and completely free of debris before installation. Ensure hot pipes are well insulated to prevent localized hotspots, which can cause the wood to warp or shrink.

What if I am installing over floorboards?
If installing over floorboards, ensure the voids beneath have a height of 600mm from the ground to the bottom side of the joists. We recommend using a suitable Woodpecker damp-proof membrane to protect the floor from moisture. Make sure the voids are vented around the perimeter, with vents positioned to allow airflow under the entire floor. As a rule of thumb, all venting should equal a minimum of 1.5% of the total square meterage of the installation. Keep the vents open throughout the year.

Is solid wood flooring suitable for bathrooms?
No, solid wood flooring is not suitable for bathrooms or wet rooms. For waterproof flooring options, please view our Brecon range.

What is colour variation and how should I lay the planks with colour variation?
Colour variation refers to the natural differences in colour that occur in real wood. To achieve a balanced look, blend planks from several packs across the entire room.

What does 'pack includes random lengths' mean?
This means that your York floor pack will include boards of various lengths rather than boards of the same length. This is due to product availability as each piece is made from a single piece of timber.

How thick is York flooring?
York flooring is a solid piece of 18mm thick oak.

How much wastage do I need?
We generally recommend accounting for 10% wastage. However, factors such as room shape and laying style can impact this, so always consult with your installer first.

What joints do York planks have?
York flooring features tongue and groove joints.

Delivery details

All Woodpecker deliveries are made either from Woodpecker's main warehouse or our store in Coleford, Gloucestershire. We keep stock of our most popular lines, so please allow up to 5 working days for standard delivery.

All flooring deliveries are curb-side, meaning you will need to carry the goods into your property. If this is likely to be a problem, please inform us at the time of your order to discuss alternative delivery options.

If no one is available to accept your delivery at the provided address, a re-delivery charge will apply when you reschedule.

Deliveries can be made in various commercial vehicles, including up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types.

Flooring cannot be delivered to properties with stepped access, flats above the ground floor (regardless of lift access), or left in communal areas. For flats, orders will be left at the
ground floor external doorstep. For residential properties with stepped access, flooring will be left at the bottom of the steps.

Drivers may need assistance with unloading larger items. If access is likely to be a problem, please inform us at the time of order to discuss alternative delivery options.

Doorstep delivery is available for lighter parcels. Depending on the courier, you will receive delivery time updates. Please leave your mobile number when checking out.

Thank you for choosing Newland Floors and Doors! We want to ensure your satisfaction with every purchase, which is why we have a clear and straightforward return policy. Please take a moment to familiarise yourself with the following information regarding returns.

30-Day Return Policy:
We offer a 30-day return policy, starting from the date you receive your item. This means that you have 30 days to request a return if you are not completely satisfied with your purchase. Please note, not all item(s) are eligible to return. Collection and restocking fees apply. 

Eligibility for Return: To be eligible for a return, your item(s) must meet the following criteria:

• The item(s) must be in the same condition as when you received them.
• The item(s) must be unopened, unused, and in their original packaging.

Starting a Return:
To initiate a return, please contact us at info@newlandfloorsanddoors.co.uk. Kindly provide your order number and specify the item(s) you wish to return. If you need to cancel your order before it has been dispatched, please also email us at info@newlandfloorsanddoors.co.uk, including your order number and the item(s) you want to cancel.

Return Address:
All returns should be sent to the following address
Newland Floors and Doors
60 Newland Street
Coleford
Gloucestershire
GL16 8AL

Please Note:
Returns must be requested and approved before sending the items back. Items returned without prior authorisation will not be accepted.

Collection and restocking charges apply to all returns. We apologise for any inconvenience caused, as this policy is determined by our suppliers. If a restocking fee is applicable to your return, we will deduct this amount from your refund. Restocking fees and collection charges are as follows:

• Flooring and door returns: Subject to a 20% restocking fee and a £50 collection charge.
  

Please be aware that certain items are non-returnable. The following categories fall under this policy:

• Finishing Touches
• Fitting Tools
• Floor Cleaning & Maintenance
• Glues, Adhesives & Sealants
• Stair Nosings
• Trims & Beading
• Underlays & Barriers
• Outlet Stock

Please note that special orders purchased specifically to fulfill your request are non-returnable. This includes any products ordered from Ted Todd and COREtec. 

Proper Packaging:
When returning items, it is crucial to ensure that they are adequately packaged to prevent damage during transit. We cannot accept items that are received in damaged condition or not packaged correctly back into our stock.

Damages and Issues:
Upon receiving your order, please inspect it promptly. If you find any defects, damages, or if you receive the wrong item, please contact us immediately. We can only send replacements if damage is reported within 24 hours of delivery.

Exceptions and Non-Returnable Items:
Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

Exchanges:
If you wish to exchange an item, the fastest way is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds:
Once we receive and inspect your returned item, we will send you an email notification confirming its arrival. We will also inform you whether your refund has been approved or rejected. If your refund is approved, we will process it promptly, and the credit will be applied to your original method of payment or credit card within a certain number of days. It is important to note that the refund processing time may vary depending on your bank or credit card company.

Delayed Refunds:
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@newlandfloorsanddoors.co.uk. We will investigate the matter and provide you with assistance.

We hope this information clarifies our return policy. If you have any further questions or concerns, please don't hesitate to reach out to us at info@newlandfloorsanddoors.co.uk. We are here to help you.