COREtec | XL-END Egmont

Frequently Asked Questions about COREtec® Floors

Can I install COREtec® myself?

Yes, you can! Our rigid planks and tiles allow for easy floating installation over many existing floors. The angle-tap installation method is user-friendly and suitable for the average DIY installer.

What tools do I need to install COREtec®?

To install COREtec®, you'll need a hammer, tapping block, and pull bar. We highly recommend using 0.635 cm (1/4-inch) spacers and a crosscut power saw with a blade suitable for plastics. Other essential supplies include a pencil, chalk line, and tape measure.

Where can I install COREtec®?

Our 100% waterproof planks and tiles can be installed in any room of your home, from the basement to the attic. COREtec® is designed for indoor use and must be stored and installed in a temperature-controlled environment (13-29°C).

Can I install COREtec® over underfloor heating and cooling?

Yes, you can. Please refer to our installation manual for detailed instructions and considerations.

Do I need to leave expansion space?

Yes, it is necessary. Although COREtec® is highly dimensionally stable, it can slightly expand and contract with temperature changes. Ensure you leave a 6 mm space next to walls and adjacent flooring to accommodate these slight movements.

Can I install COREtec® outdoors?

No, COREtec® is not designed for outdoor use. Installing it outdoors will void the product warranty.

How do I clean my COREtec® floor?

To clean your COREtec® floor, simply wipe or dry mop to remove dirt, dust, and grit. Avoid treated dust mops as they may leave a residue that can dull the floor over time. For thorough cleaning, use a pH-neutral cleaner, avoiding cleaners with polish or detergent. We recommend our COREtec® Daily Cleaner for regular maintenance and our COREtec® Deep Cleaner for periodic deep cleaning. Always vacuum or dust mop before any wet cleaning. Avoid vacuums with rotary beater bars, steam mops, and mop-and-shine products. Discover our COREtec® Cleaning Products for optimal care.

Does my COREtec® floor come with a warranty?

Yes, it does. We offer a 10-year warranty for commercial flooring and a lifetime warranty for residential flooring.

All COREtec Floors deliveries are made either from COREtec's main warehouse or our store in Coleford, Gloucestershire. We only keep stock of our most popular lines, so please allow up to 5 working days for standard delivery. All flooring deliveries are curb-side, meaning you will need to carry the goods into your property. If this is likely to be a problem, please inform us at the time of your order to discuss alternative delivery options.

Delivery Details

• Availability: If no one is available to accept your delivery at the provided address, a re-delivery charge will apply when you reschedule.
• Delivery Vehicles: Deliveries can be made in various commercial vehicles, including up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types.
• Access Restrictions: Flooring cannot be delivered to properties with stepped access, flats above the ground floor (regardless of lift access), or left in communal areas. For flats, orders will be left at the ground floor external doorstep. For residential properties with stepped access, flooring will be left at the bottom of the steps. Drivers may need assistance with unloading larger items. If access is likely to be a problem, please inform us at the time of order to discuss alternative delivery options.
• Doorstep Delivery: Doorstep delivery is available for lighter parcels. Depending on the courier, you will receive delivery time updates. Please leave your mobile number when checking out.

If you wish to cancel your order before it has been dispatched, please contact us with your order number and details of the item(s) you wish to cancel.

Damaged or Missing Goods

In the rare event that you receive damaged goods or items are missing from your order, please contact us immediately so we can address the issue promptly. To help us resolve this as quickly as possible:

• Provide photos of the damaged items.
• Include your order details.
• Submit this information within 48 hours of receiving the goods.

Leftover Packs

Please note that COREtec orders are specially purchased to fulfill your request and are therefore non-returnable. We strongly recommend double-checking your measurements and ensuring you order the correct quantity before finalising your purchase.