Quickstep | Illume Oyster Concrete Tile

Step-by-Step Alpha Vinyl Installation Guide

Step 1: Prepare Your Subfloor

• Inspect the subfloor to ensure it is level, stable, and clean.
• Remove any existing floor coverings.

Step 2: Choose Your Underlay

• Select the appropriate underlay for your needs, considering options suitable for underfloor heating if applicable.
• If using Alpha Vinyl with attached underlay, skip this step.

Step 3: Gather Your Tools

• Ensure you have: a hammer, vinyl-compatible saw, mouth mask, tape measure, safety glasses, bevel, tape, cleaning materials, thin rope, gloves, pencil, leveling compound, calculator, and a Quick-Step installation set (pull-bar, spacers, tapping block).

Step 4: Install Your Underlay

• Roll out the underlay, pushing it against the wall and laying one row at a time in the direction you plan to lay the floor.
• Use adhesive tape to attach rows together.
• Skip this if your Alpha Vinyl has attached underlay.

Step 5: Lay Your Alpha Vinyl Floor

• Measure the room's width and divide by the plank width to determine the number of full rows needed.
• Mark the wall where the last full plank will be laid; ensure the last plank is at least 5 cm wide.
• Unpack and mix planks to avoid repetitive patterns.
• Start laying the first row along the longest wall, leaving a gap as walls are rarely perfectly straight.
• Stagger the end joints of successive rows by at least 30 cm.
• Click the first plank of each new row into the previous row and continue. Do not glue down Alpha Vinyl.

What is LVT Flooring?
Luxury Vinyl Tile (LVT) is an artificial flooring designed to mimic real materials like stone or hardwood.

What are the advantages of LVT flooring?
LVT flooring is durable, waterproof, easy to clean, and available in various colors and patterns. It is often more affordable than traditional stone or hardwood flooring.

How is Click LVT flooring installed?
Click LVT flooring can be installed using a floating floor method, where tiles interlock without adhesive.

Can LVT flooring be installed in wet areas like bathrooms and kitchens?
Yes, LVT flooring is waterproof and can be installed in any room, including kitchens and bathrooms.

Can LVT flooring be installed over underfloor heating?
Yes, LVT flooring can be installed over underfloor heating systems, but it’s important to follow the manufacturer’s instructions.

How do you clean LVT flooring?
Clean LVT flooring with a damp mop or cloth and a gentle cleaning solution. Avoid abrasive cleaners and excessive water.

Is LVT flooring waterproof?
Yes, LVT flooring is highly resistant to humidity, making it suitable for bathrooms and kitchens.

Can LVT flooring be cleaned with a steam mop?
No, avoid using steam mops on LVT flooring as the heat and moisture can cause damage. Stick to a damp mop or cloth with a gentle cleaning solution.

All Quickstep deliveries are made either from Quicksteps main warehouse or our store in Coleford, Gloucestershire. We only keep stock of our most popular lines, so please allow up to 5 working days for standard delivery. All flooring deliveries are curb-side, meaning you will need to carry the goods into your property. If this is likely to be a problem, please inform us at the time of your order to discuss alternative delivery options.

Delivery Details

• Availability: If no one is available to accept your delivery at the provided address, a re-delivery charge will apply when you reschedule.
• Delivery Vehicles: Deliveries can be made in various commercial vehicles, including up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types.
• Access Restrictions: Flooring cannot be delivered to properties with stepped access, flats above the ground floor (regardless of lift access), or left in communal areas. For flats, orders will be left at the ground floor external doorstep. For residential properties with stepped access, flooring will be left at the bottom of the steps. Drivers may need assistance with unloading larger items. If access is likely to be a problem, please inform us at the time of order to discuss alternative delivery options.
• Doorstep Delivery: Doorstep delivery is available for lighter parcels. Depending on the courier, you will receive delivery time updates. Please leave your mobile number when checking out.

Order Cancellations
If you wish to cancel your order before it has been dispatched, please contact us with your order number and details of the item(s) you wish to cancel. 

Damaged or Missing Goods
In the rare event that you receive damaged goods or find items missing from your order, please contact us as soon as possible so we can resolve the issue promptly. Kindly send photographs of the damaged products along with your order details within 48 hours of receiving the goods to info@newlandfloorsanddoors.co.uk.

Leftover Packs
We offer a full refund for unused and unopened packs of flooring within 30 days of delivery. Unfortunately, we cannot provide refunds after this period.

Please note the following conditions for returns:

• All goods must be in their original packaging, with only clear tape used to reseal packs.
• A £40 collection charge applies to all Quickstep returns.
• Upon receipt at Quickstep, returned goods will be inspected, and any damaged items will be deducted from the refund amount.
• A restocking fee of 20% of the return value applies to all returns. Unfortunately, this fee is beyond our control and forms part of our supplier's policy. We will always inform you of this charge before processing your return and confirm any deductions prior to arranging collection.

Non-returnable Items
Please note that certain items are non-returnable. The following categories fall under this policy:

• Finishing Touches
• Fitting Tools
• Floor Cleaning & Maintenance Products
• Glues, Adhesives & Sealants
• Stair Nosings
• Trims & Beading
• Underlays & Barriers
• Outlet Stock