Charcoal Slate Glue Down Vinyl Tile

All Wood Innovation deliveries are made either from their main warehouse or our store in Coleford, Gloucestershire. We only keep stock of our most popular lines, so please allow up to 5 working days for standard delivery. All flooring deliveries are curb-side, meaning you will need to carry the goods into your property. If this is likely to be a problem, please inform us at the time of your order to discuss alternative delivery options.

Delivery Details

• Availability: If no one is available to accept your delivery at the provided address, a re-delivery charge will apply when you reschedule.
• Delivery Vehicles: Deliveries can be made in various commercial vehicles, including up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types.
• Access Restrictions: Flooring cannot be delivered to properties with stepped access, flats above the ground floor (regardless of lift access), or left in communal areas. For flats, orders will be left at the ground floor external doorstep. For residential properties with stepped access, flooring will be left at the bottom of the steps. Drivers may need assistance with unloading larger items. If access is likely to be a problem, please inform us at the time of order to discuss alternative delivery options.
• Doorstep Delivery: Doorstep delivery is available for lighter parcels. Depending on the courier, you will receive delivery time updates. Please leave your mobile number when checking out.

If you wish to cancel your order before it has been dispatched, please contact us with your order number and the details of the item(s) you wish to cancel.

Damaged or Missing Goods

In the rare event that you receive damaged goods or there are missing items, please contact us directly as soon as possible so we can resolve the issue swiftly. Please send photos of the damaged products along with your order details within 48 hours of receiving the goods.

Leftover Packs

We offer a full refund for unused and unopened packs of flooring within 30 days of delivery. Unfortunately, we cannot provide refunds after 30 days.

Please note the following conditions for returns:

• All goods must be stored correctly (at ambient temperature, away from moisture).
• All goods must be in their original packaging with only clear tape used to reseal packs.
• On receipt at Wood Innovations, returns will be inspected, and any damaged goods will be deducted from the return value.
• A restocking and collection fee applies to all returns. Unfortunately, this fee is beyond our control and is part of our supplier's policy. We will always inform you of this fee prior to your return and will confirm any deductions before arranging collection.